Privacy Policy

Effective date: July 28, 2026

KT Deli and KT Supermarket (“KT Deli,” “KT Supermarket,” “we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information you provide when using ktdeli.ca, placing an order, contacting us, or otherwise interacting with our business.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.

1. Information We Collect

We may collect the following information:

Your name

Telephone number

Email address

Billing information

Pickup information

Details about your order

Messages, requests, feedback, or complaints you send us

Information needed to process refunds or resolve payment issues

Technical information, such as your IP address, browser type, device type, and website activity

Cookie and similar technology information

We collect only the information reasonably necessary to operate our website, process orders, provide customer service, prevent fraud, and meet our legal and business obligations.

2. Payment Information

Online payments may be processed securely by Stripe or another payment-processing provider displayed during checkout.

We do not directly store your complete credit-card number or card security code on our website. Payment processors may collect and process payment information according to their own terms and privacy policies.

Stripe or another payment provider may provide us with limited transaction information, such as:

Customer name

Payment status

Transaction amount

Card type

Last four digits of the payment card

Transaction or payment identification number

3. How We Use Personal Information

We may use your personal information to:

Receive, review, prepare, and complete your order

Contact you about an order

Confirm payment or pickup details

Process approved refunds or cancellations

Respond to questions, requests, complaints, or feedback

Provide customer support

Detect or prevent fraud, abuse, or unauthorized transactions

Improve our website, ordering system, products, and services

Maintain accounting, tax, and transaction records

Comply with legal, regulatory, payment-processing, or card-network requirements

Send promotional communications when permitted by law and with any required consent

We will not use your personal information for a materially different purpose without obtaining consent where required.

4. Order Communications

When you place an order, we may contact you by email or telephone regarding:

Order confirmation

Item availability

Substitutions

Pickup arrangements

Payment issues

Changes or cancellations

Refunds

Other information necessary to complete your order

These are service-related communications and are not promotional messages.

5. When We Share Information

We may share personal information only as reasonably necessary with:

Stripe and other payment processors

Website, ordering, hosting, and technology providers

Email, communications, and customer-service providers

Accounting, professional, fraud-prevention, or legal service providers

Government, regulatory, law-enforcement, or tax authorities when required by law

These providers may only receive information needed to perform their services.

We do not sell or rent customers’ personal information.

6. Processing Outside Quebec or Canada

Some service providers, including payment, website-hosting, analytics, email, or technology providers, may process or store information outside Quebec or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, or law-enforcement authorities as permitted by applicable law.

We take reasonable steps to select reputable providers and protect personal information entrusted to them.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Keep the website and shopping cart working

Remember selections or preferences

Maintain website security

Process checkout

Understand website traffic and performance

Diagnose technical issues

Prevent fraud or misuse

Necessary cookies may operate automatically because they are required for the website and checkout to function.

Where required, optional analytics or advertising cookies should only be used after the appropriate consent is obtained.

You may adjust cookie permissions through the cookie settings displayed on the website or through your browser. Disabling necessary cookies may prevent parts of the website or checkout from working properly.

8. Consent

By voluntarily providing personal information, you consent to its collection, use, and disclosure for the purposes explained at the time of collection and in this Privacy Policy.

You may withdraw consent for optional uses by contacting us. Withdrawal will not affect information already processed lawfully and may not apply where information must be kept for legal, accounting, security, or transaction purposes.

9. Retention

We retain personal information only as long as reasonably necessary to:

Complete orders

Provide customer service

Maintain business, accounting, and tax records

Resolve payment disputes or chargebacks

Prevent fraud

Meet legal and regulatory obligations

Once information is no longer reasonably required, we will take appropriate steps to delete, destroy, or anonymize it, subject to applicable law and our technical capabilities.

10. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we hold.

These safeguards may include:

Secure website connections

Restricted access to order information

Password-protected systems

Reputable payment-processing providers

Staff access limited to legitimate business purposes

No internet transmission or electronic storage system is completely secure. We cannot guarantee absolute security, but we take reasonable measures to reduce foreseeable risks.

11. Privacy Incidents

If we become aware of a privacy or security incident involving personal information, we will investigate and take reasonable corrective measures.

Where required by applicable law, we will notify affected individuals and the appropriate privacy authorities.

12. Your Privacy Rights

Subject to applicable law, you may request:

Confirmation of whether we hold personal information about you

Access to personal information we hold about you

Correction of inaccurate or incomplete information

Withdrawal of consent for optional uses

Information about how your information is used or disclosed

Deletion or de-indexing in circumstances recognized by applicable law

Information about service providers or categories of persons who may receive your information

We may need to verify your identity before responding. Certain information may be excluded from access or deletion where permitted or required by law.

13. Children’s Privacy

Our website and online ordering service are intended for customers capable of entering into a purchase transaction.

We do not knowingly seek to collect personal information directly from children without the authorization required by law. A parent or legal guardian should place an order on behalf of a child.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, availability, or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.

15. Person Responsible for Privacy

The person with the highest authority at KT Deli and KT Supermarket is responsible for the protection of personal information unless this responsibility has been formally delegated to another person.

Privacy questions, access requests, correction requests, complaints, or concerns may be submitted using the contact information published on the Contact Us page of ktdeli.ca.

Please write “Privacy Request” in the subject line and provide sufficient information for us to understand and respond to your request.

16. Changes to This Policy

We may update this Privacy Policy when our services, website, providers, or legal obligations change.

The updated version will be published on ktdeli.ca with a revised effective date. Material changes will be communicated as required by applicable law.

17. Contact Us

For privacy questions or requests, contact KT Deli and KT Supermarket using the current contact information published on the Contact Us page of ktdeli.ca